Refund and Returns Policy
Returns
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To initiate a return, please contact us at [your email address] with your order number and the reason for the return. We will provide you with further instructions on returning the item.
Return Shipping
Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If approved,
your refund will be processed, and a credit will automatically be
applied to your original method of payment within 5-10 business days].
Exchanges
If you would like to exchange an item, please contact us at @gmail.com with your order number and details of the exchange. We will
provide you with instructions on how to proceed.
Custom Orders
Custom orders are non-refundable unless there is a defect or error on our part. We will work closely with you during the creation process to ensure your satisfaction with custom orders.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and its packaging. We will provide instructions on how to proceed with a replacement or refund.
Non-Returnable Items
Certain items are non-returnable, including digital downloads, personalized items.